What if the product I received is wrong
or defective?
Orders on Hold
Orders are placed on hold when the billing address of the credit card is either not provided or does not match the billing address of the credit card used. Common reasons for billing address problems include a recent move, a corporate credit card, or multiple addresses. If your shipping address does not match the credit card billing address, please make sure to input all billing information correctly. Please Note: We verify the billing address to prevent credit card fraud. If you order is on hold due to a billing address problem please contact us via email or phone to verify address.
Orders may also be placed on hold when items ordered are on backorder. You will be notified via email when your order is hold due to a backordered item.
Notification of Shipped Orders:
You will automatically be sent a confirmation email when your order has been processed and shipped. You can check on the status of your order by clicking on the link in the confirmation email. If you are a Yahoo! member you can also check on the status of your order by going to www.shopping.yahoo.com and click on Shopping Account.
Arrival Times
USPS First Class Mail - 3-5 days **APPROXIMATE**
USPS Priority Mail - 2-3 days **APPROXIMATE**
UPS 2nd Day Air - 2 days if order placed before 2 p.m. EST
UPS Next Day Air - 1 day if order placed before 2 p.m. EST
What is my tracking number?
USPS First Class Mail and USPS Priority Mail do not have tracking numbers. UPS 2nd Day Air and UPS Next Day Air have tracking numbers that are sent to you in the confirmation email. UPS orders can be tracked on the UPS website www.ups.com. UPS tracking numbers can be tracked only after they are entered into the UPS tracking system, usually at the end of the business day.
I got a confirmation email that my order has been processed and shipped, but I still have not received my order. What's the problem?
Please note that shipping times are approximate and may vary depending on location. Please allow a full two weeks for arrival. If you still haven't received your order please verify the shipping address and contact us via email or phone.
I'm interested in reselling the items on your website. Where can I get more information?
If you are interested in wholesale prices and information please contact us via email at info@101cells.com
Which forms of payment do you accept?
We proudly accept MasterCard or Visa credit cards via our website. Click here to Apply for Credit Card Online
Do you accept Mail Orders?
We accept Money Orders and Cashiers Checks. We do not accept COD orders or personal checks. All mail orders must be accompanied by a completed Mail Order Form
All brand names and trademarks are the property of their respective holders and while we make reference to brand name merchandise we are in no way endorsed or associated by these companies
Return Policy
If you are not completely satisfied with your
order you may return it within 30 days of the postmarked date for a refund.
AFTER 30 DAYS, NO REFUNDS WILL BE PROCESSED. Items must be in resellable condition and in
the original packaging. Shipping and handling and applicable tax charges will
not be refunded. Return shipping to 101cells.com will be at the customer's
expense. Hint: To speed processing time please write 'RETURN' visibly and
clearly on the outside of the package.
NO RMA NEEDED. All Returns and Exchanges must be accompanied by the original
packing slip and a completed Return
and Exchange Form
Mail to Return Department:
101cells.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128
Exchange Policy
If you are not completely satisfied with your
order you may return it within 30 days of the postmarked date for an exchange.
AFTER 30 DAYS, NO EXCHANGES WILL BE PROCESSED. Items must be in
resellable condition and in the original packaging. Shipping and handling
charges will not be refunded. Return shipping to 101cells.com will be at the
customer's expense. Shipping of the replacement item is at the customer's
expense. Hint: To speed processing time please write 'EXCHANGE'
visibly and clearly on the outside of the package.
NO RMA NEEDED. All Returns and Exchanges must be accompanied by the original
packing slip and a completed Return
and Exchange Form
Mail to Return Department:
101cells.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128
Defective or Wrong Items Sent:
If the item you receive is defective and a replacement is available, you may
return it for a replacement. The replacement will be shipped only after the
defective item is returned. Return shipping fees will not be refunded. Replacement item will be shipped out at no charge.
If a replacement item is not available you may return the item. You will be
refunded the full cost of the item along with the shipping charges. The cost to
return the item back to us will be at the customer's expense and WILL NOT be
refunded.
NO RMA NEEDED. All Returns and Exchanges must be accompanied by the original
packing slip and a completed Return
and Exchange Form
Mail to Return Department:
101cells.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128
